Frequently Asked Questions
Shipping FAQ’s
Which courier do you use?
CREST Coffee Roasters ships all orders using USPS. At this time, our courier is experiencing delayed shipping due to high volume and shortages in staffing. Please allow for additional days in transit on shipping. CREST Coffee Roasters is not responsible for delays in shipping.
When can I expect my order to arrive?
All orders are processed within 1 to 3 business days. Once shipped, delivery times within the contiguous United States take 1-7 business days. Please allow for 3-7 business days on all orders being shipped to Alaska and Hawaii. We do not process orders on any of the U.S Federally Recognized holidays.
Order processing times may be delayed during holidays, product launches, sales, and other times that we are experiencing a higher volume of orders.
Do you ship internationally?
At this time, CREST Coffee roasters does not offer international shipping.
What happens after I place my order?
Once your order has been placed, you will receive an order confirmation email letting you know it has been submitted for processing. Once the order is processed and shipped, you will receive a separate email confirming shipping with a tracking number. Please allow for additional days in transit due to shipping delays.
Can I make changes to my order after it has been placed?
To make changes to an order that has already been placed, please send us an email at contact@crestcoffeeroasters.com within 24 hours.
Return FAQ’s
What if I haven’t received my package?
Currently, our courier is experiencing delays due to higher than normal volumes and staffing shortages. Please allow for additional days in transit. If your order has not arrived, please contact USPS for assistance in locating your package. If you are unable to find resolve with USPS, please contact us at contact@crestcoffeeroasters.com.
What if my package arrives damaged?
If your order arrives damaged or opened, please email a brief description of your complaint, the order’s tracking number, and a photo of the package as it arrived at contact@crestcoffeeroasters.com. We handle all complaints due to damages on a case-by-case basis.
What if I am not happy with my order?
If you are not satisfied with your order, please contact us at contact@crestcoffeeroasters.com. We take our customer satisfaction very seriously and will work with every customer to ensure satisfaction on every order.
Subscription FAQ’s
When will I receive my subscription?
Enrolling in our subscription program will automatically set up a payment renewal from the time the original order was placed. If you set up weekly orders for your coffee, your subscription will renew every week from the date of the first order and your coffee will be shipped 1-3 business days after your payment is renewed.
Can I have different bags of coffee in my subscription?
At this time, we are unable to process multiple products under one subscription through our order checkout system. If you would like to update your roast preference, please contact us at contact@crestcoffeeroasters.com.
Can I cancel my subscription?
Of course! You may cancel your subscription at any time through your customer account. If you need any assistance with canceling your subscription, please contact us at contact@crestcoffeeroasters.com.